- Before returning any items, please call us at 1-877-874-8492 to get authorization.
- For an item to be returned, it must be in the original packaging and in new condition so the product can be restocked. Items not in that condition cannot be returned.
- Ship the items back to us via FedEx, UPS or U.S. Mail. If the item is damaged or defective we cover the costs of returning the items to us and we'll even have FedEx pick the item up from you house if you choose. If the order is returned for any other reason, the customer is responsible to pay the shipping costs.
- After we receive the returned items at iPrepare, we will then refund your purchase either through your credit card, check, or through store credit for the full amount minus shipping costs (less a possible 20% restocking fee). We'd also be happy to send you a replacement item.
For any questions about our return policy, please contact us at [email protected] or by calling 1-877-874-8492. Thanks for your business!